Refund policy

📦 Return & Refund Policy – Trekstead®

At Trekstead®, we stand behind the quality of our footwear. Please review this policy before submitting a return or exchange request.

⏳ Return Window

Return or exchange requests must be submitted within 30 calendar days of delivery. Requests submitted after this period may not be accepted.

✅ Eligibility Requirements

To qualify for a return or exchange:
• The item must be unworn, unused, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required (order number or confirmation email).
• Clear photos showing the item’s current condition must be provided.

Items that show signs of use, wear, or customer-caused damage are not eligible.

📸 Photo Requirement

Please include clear photos of:
• The item being returned or exchanged
• The original packaging
• Any visible defect, if applicable

Requests without the required photos may not be processed.

🔄 Size Exchange Process

1. Email support@trekstead.com with your order number and clear photos of the unworn item.
2. Our support team will review the request and confirm whether it is eligible.
3. Once approved, you will receive return instructions. Unless the item is defective or incorrect, return shipping is the customer’s responsibility. We recommend a trackable service such as USPS, UPS, or FedEx.
4. After the returned item is received and inspected, we will arrange the replacement size, subject to availability.

💰 Refund Process

Refunds are issued after the returned item is received and inspected.

Customers are responsible for return shipping costs, except when the item arrived damaged or the wrong item was sent. We strongly recommend using a trackable carrier because Trekstead cannot be responsible for packages lost in transit.

After receipt:
• Inspection generally takes 3–5 business days.
• If approved, the refund is sent to the original payment method within 10 business days.
• Original shipping charges and return shipping costs are non-refundable.

🚫 Non-Returnable Items

• Gift cards
• Items returned more than 30 days after delivery
• Items showing signs of use or wear
• Items sent back without prior written authorization

📩 How to Start a Return or Exchange

Email support@trekstead.com with:
• Subject: Return Request – [Your Order Number]
• Reason for the return or exchange
• Clear photos of the item and packaging

Please do not ship anything back until you receive written authorization and return instructions from our support team. Unauthorized returns may be refused or returned at the customer’s expense.

💬 Need Help?

Our support team is available to help with your request. Email support@trekstead.com and we will respond as soon as possible.